Quality policy

The management of UNION IVKONI, as a leading transport company and leader in the Bulgarian market in the field of bus transport, together with all its employees, is committed to providing only quality services and safe travel, meeting the requirements and expectations of customers, as well as the regulatory and legal requirements in our country and the European Union.

In fulfillment of the set goal, we are directing our attention to the constant expansion of the route network, enrichment of services and continuous improvement of the Control and Management Systems. 

The Road Safety and Quality Management System helps us to achieve our mission:

To be ‘Always in your direction’ – flexible, correct and easily accessible. To provide a safe, secure and comfortable journey through high-standard service. To participate responsibly in the road traffic system. To expand the type and scope of our services. 

We strive to achieve this through teamwork, innovative solutions, long-term relationship programs, first-class customer care and a responsible attitude towards all stakeholders. We are committed to initiatives to promote and strengthen a safety culture, improve general knowledge about the causes of road accidents and offer preventive solutions to improve the Road Safety indicator. We constantly improve the qualifications of our employees, develop our internal rules and improve the awareness of our employees, partners and customers.

We manage our processes through a new way of thinking, taking into account risks and opportunities to ensure the quality and safety of the services provided.

By ‘quality’ and ‘road safety’ we mean:

• Strict compliance with the Road Traffic Act and all other legal and regulatory provisions that govern transport activities in the Republic of Bulgaria and on the territory of the EU.
• Constant commitment to know and meet the requirements of customers and all stakeholders.
• Care for the health and safety of our customers and all participants in the road traffic system.
• Use of vehicles meeting high safety standards.
• Implementation of measures to reduce carbon emissions and prevent the most negative impacts of climate change.
• Accurate implementation of the norms of the regulations applicable in the industry.
• Correct relations with partners and suppliers.
• Maintaining contact at the level of Bulgarian and international associations and other associations of companies in the transport sector.
• Following rules for continuous service improvement and process improvement.
• Strive to increase the qualification and competence of employees.
• Harmonious collegial relations and climate of mutual assistance.

By implementing the Quality and Road Safety Management System we aim to:

• To incorporate the company into the European principles of work with a commitment to comply with rules and regulations, guaranteeing the achievement of the set goals.
• To be close to our customers, to achieve good communication and to easily discover and satisfy their wishes.
• To ensure responsible and adequate behavior in the road traffic system.
• To increase the quality of services provided through zero tolerance for violations, anticipating risks and capturing opportunities.
• To expand the scope of the transport service and enrich our portfolio of services offered.
• To discover and master the maximum number of factors influencing the Road Safety indicator.
• To support the implementation of the National Road Safety Strategy.
• To maintain a commitment to continuous improvement of processes in the organization.
• To improve internal communication and staff commitment.
• To motivate our employees and invest in their improvement and career growth.
• To improve interactions with our partners and suppliers.
• To achieve high business performance.
• To digitize the processes in the company and introduce innovative solutions for tracking the movement of vehicles throughout the country and in all countries to and from which we travel. 

As the Managers of UNION IVKONI, we guarantee with all our decisions and actions to ensure the implementation of this Policy. We believe that each of our employees is clearly aware of their role in the organization and the quality management system and GDP, and according to their rights, responsibilities and personal capabilities, will contribute to its maintenance and continuous improvement.

We are confident in the success we will achieve together!

13.01.2025 г.                   

Ivaylo Stoyanov, manager

Georgi Atanasov, manager