Temporary interruption of calls to the Customer Service Center

Information update: The technical problem has been resolved and as of 2:30 p.m. on September 24, 2025, the Customer Service Center's telephone exchange is operational.

Dear passengers,

​Telephone calls to and from the Customer Service Center are currently unavailable due to technical problems and a network outage from our service provider.

​We apologize for the inconvenience this may cause and would like to inform you that you can send your questions to:

• ​support.bg@union-ivkoni.com for travel within Bulgaria or call +359 87 935 6163
• ​support.eu@union-ivkoni.com for international travel or call +359 87 935 6295

​We hope for a swift and adequate resolution to this technical issue.